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Cisco 500-443 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Configuration | 20% | - Configure PCS (Proactive Contact Solution) - Implement mobile agents - Deploy Finesse gadgets |
| Topic 2: CUCM Initiated Call Flows | 15% | - Integration with CUCM - CVP Call Flow models - Call transfer types |
| Topic 3: Reporting | 20% | - CUIC administration and operations - Real-time and historical reporting - CUIC foundations and architecture - Create and customize reports |
| Topic 4: Advanced Scripting and Data Exchange | 15% | - Call Studio Scripting - CCE Data Exchange - Advanced CCE Scripting |
| Topic 5: Overview | 20% | - PCCE call flows - PCCE architecture and components - PCCE protocols - PCCE access methods |
| Topic 6: Tools | 10% | - Bulk Import Tool - Diagnostic and monitoring utilities |
Your 500-443 Questions, Answered Around the Clock
- Advanced Scripting and Data Exchange (15%)
- Advanced Configuration (20%)
- Overview (20%)
Cisco Advanced Administration and Reporting of Contact Center Enterprise Sample Questions:
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?
- A. It delivers this String via SIP invite to the Virtual Voice Browser.
- B. It does not deliver this information to wb.
- C. It defers this string via HTTPS to the Virtual Voice Browser.
- D. It delivers this string via HTTP to the Virtual Voice Browser.
Correct Answer: A 🗳️
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What are two stock or customized views that are available for the CUIC reports? (Choose two.)
- A. HTML View
- B. Bar Chart View
- C. XML View
- D. Pie Chart View
- E. Gantt View
Correct Answer: B,D 🗳️
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What are two usages for Call Studio Database lookup? (Choose two.)
- A. Account Type
- B. Get Digit
- C. Claim Number
- D. Dialtone
- E. Play media
Correct Answer: A,C 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which two components exchange data between Expanded Call Context Variables? (Choose two.)
- A. CCE and CVP
- B. Finesse and VXML Server
- C. CUCM and PCCE
- D. CVP and Finesse
- E. CCE and Finesse
Correct Answer: A,D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)
- A. Live Data Streaming Data Source
- B. CVP Reporting Data Source
- C. Real-Time Streaming Source
- D. CUIC Data Source
- E. HDS Data Source
Correct Answer: A,D 🗳️
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