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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Calling Name and Address can be overridden.

A) True
B) False

2. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

A) Admin > Account Settings > Organization
B) Admin > Account Settings > Organization Settings
C) Admin > Account Settings > Organization Settings > Settings

3. What additional functionality does Communicate brings to Genesys Cloud?

A) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
B) Directory capabilities, such as advanced search, profiles, and keyword searching.
C) Call center features such as ACD and scripting.
D) Knowledge base features, such as FAQs and Communities.

4. You can select multiple files to upload into a workspace in the Documents feature.

A) True
B) False

5. Which architectural approach is used to develop a single application as a suite of small services?

A) Monolithic Architecture
B) Genesys Cloud Salesforce Architecture
C) Single Core Architecture
D) Microservices Architecture

Solutions: