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HP HP0-M43 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Manager Configuration | 25% | - Service request and catalog configuration - Notification and escalation rules - Workflow and process design - Incident, problem and change management setup |
| Service Manager Administration | 20% | - Database management and maintenance - User, role and security management - Backup and recovery processes - System monitoring and logging |
| Service Manager Architecture and Deployment | 20% | - Server and client configuration - System architecture and components - Installation and deployment procedures - Performance and scalability |
| Service Manager Customization | 15% | - RAD and JavaScript scripting - Forms, fields and views modification - Menu and interface customization - Database dictionary changes |
| Integration and Reporting | 20% | - Integration with other systems - Report creation and management - Web services and API usage - Dashboard and data analysis |
