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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process is responsible for ensuring that appropriate testing takes place?

A) Service level management
B) Service asset and configuration management
C) Knowledge management
D) Release and deployment management

2. Which of the following is the best definition of IT service management?

A) An internal service provider that is embedded within a business unit
B) A complete set of all the documentation required to deliver world class services to customers
C) The implementation and management of quality IT services that meet business needs
D) Technical implementation of supporting IT infrastructure components

3. Which statement BEST represents the guidance on incident logging?

A) The service desk decide which incidents to log
B) All incidents must be fully logged
C) Incidents must only be logged if a resolution is not immediately available
D) Only incidents reported to the service desk can be logged

4. Which of the following identify the purpose of business relationship management?
1.To establish and maintain a business relationship between service provider and customer
2.To identify customer needs and ensure that the service provider is able to meet

A) Neither of the above
B) 1 only
C) 2 only
D) Both of the above

5. Which one of the following is NOT a valid purpose or objective of problem management?

A) To eliminate recurring incidents
B) To manage problems throughout their lifecycle
C) To prevent problems and resultant incidents
D) To restore service to a user

Solutions: