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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Guiding Principles for High-Velocity IT | - DevOps culture - Agile methods - Continuous improvement - Lean practices - Application of ITIL guiding principles |
| Contribute to Value with Digital Products | - Resilient operations - Fast development - Valuable investments - Co-created value - Assured conformance |
| Digital Product Lifecycle | - Digital product lifecycle - Value streams - Service value creation - ITIL operating model |
| Understand High-Velocity IT Concepts | - Digital organization - High-velocity IT - IT transformation - Digital technology - Digital transformation - Digital products |
| High-Velocity IT Techniques and Practices | - Security and risk management - Testing and validation - Architecture and design - Automation - Cloud computing |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
The governing body of an organization wishes to establish how much risk the organization is willing to accept in pursuit of its digital objectives.
What is this called?
- A. Residual risk
- B. Risk appetite
- C. Risk register
- D. Risk mitigation
Correct Answer: B 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?
- A. Valuable investments
- B. Co-created value
- C. Assured conformance
- D. Fast development
Correct Answer: C 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?
- A. The organization should continue, because velocity always increases value
- B. The organization should stop using automation tools
- C. The organization should separate development and operations teams completely
- D. The organization has focused on speed without balancing other HVIT objectives
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Members of a busy team are frustrated because they often do not have enough time to fully understand what they are doing. They also suspect there is duplication of effort among them. The team has a new manager.
Which is the BEST action for the team's manager to take?
- A. Observe the work and ask questions to see what really happens
- B. Invest in value stream mapping tools to document workflows
- C. Ask the team members to fully document their concerns
- D. Create a continual improvement register to record suggestions
Correct Answer: A 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which high-velocity IT objective MOST supports delivering product functionality in small increments?
- A. Valuable investments
- B. Co-created value
- C. Assured conformance
- D. Fast development
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
