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Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge and Answer Management | - Set up answer access and visibility - Manage knowledge base categories - Create and organize answers |
| Analytics and Reporting | - Configure dashboards - Define report access and sharing - Create standard and custom reports |
| Staff and Profile Management | - Create and manage profiles - Set up staff accounts and roles - Define permissions and access rights - Configure agent workflows |
| Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
| Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Site Configuration and Administration | - System settings and configuration - Message templates and variables - Passport configurations - Search priority and keywords |
| Application Appearance | - Design Agent Interfaces - Create and implement Workspaces - Configure Customizable Menus - Create Navigation Sets |
