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Avaya 3104 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya one-X UC Soft Clients Architecture | 20% | - System components and dependencies - Client-server communication protocols - Supported operating systems and environments |
| Integration and Optimization | 10% | - Performance tuning and optimization - Integration with UC services |
| Installation and Deployment | 25% | - Client installation procedures - Mass deployment and configuration tools - Pre-installation requirements |
| Maintenance and Troubleshooting | 20% | - Backup and restore procedures - Log collection and analysis - Common issues and resolution |
| Configuration and Administration | 25% | - Connectivity to Avaya Aura and CES - Feature configuration and policies - Security settings and authentication |
