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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Troubleshooting | 20% | - Software updates and patching - Backup and restore procedures - Diagnosis and resolution of common issues - Monitoring tools and logs |
| Administration | 15% | - Reporting and scheduling - Call flow management - User account and access management |
| Configuration | 25% | - Experience Portal Manager (EPM) setup - Media Processing Platform (MPP) configuration - Voice, email, SMS, and speech server integration - POM campaign creation and rules |
| Architecture and Licensing | 20% | - Deployment models and zones - Licensing requirements for AEP and POM - AEP solution architecture and components - POM components and features |
| Installation | 20% | - Database installation and setup - System requirements for AEP and POM - High availability configuration - Installation procedures for AEP and POM |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
Question 1
Which two statements about a completion code are true? (Choose two)
A. One needs to include a system completion code in CCW to use a completion code.
B. When using a custom completion code, it needs to be included in a contact strategy.
C. When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
D. Completion codes are hard coded and new completion codes cannot be created.
Question 2
On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A. an existing contact strategy
B. an existing contact attribute
C. the Call Classification Analysis (CCA) timeout to be used
D. sufficient voice ports and POM CCA licenses
E. the IP of the POM server
Question 3
A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?
A. $POM_HOME/logs/PIM_CmpMgr.log* log files
B. $POM_HOME/logs/PlM_CmpDir.log* log files
C. $POM_HOME/logs/PIM_Web.log log files
D. $POM_HOME/logs/CmpMgrService.out* log files
Question 4
Which field on the MRP Servers page specifies the IP address the speech server must server must use to communicate with the MRP when processing Automatic Speech Recognition (ASR) and text to speech requests?
A. Host Address
B. Network Address (MRCP)
C. Network Address (VoIP)
D. Network Address (AppSvr)
Question 5
Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)
A. H.323 or SIP ports configured and in service.
B. Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
C. A remote database.
D. The correct number of AAEP and POM licenses for features required.
E. A separate application server is required to run POM applications.
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: A,B,D | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: A,B,D |


