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Cisco 642-162 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - UCCX installation and initial setup
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| Topic 2: Administration and Troubleshooting | - System monitoring and maintenance
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| Topic 3: Call Routing and Queue Management | - Call flow design and configuration
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| Topic 4: Cisco IP Contact Center Express Architecture | - UCCX system components and architecture overview
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| Topic 5: Scripting and Application Development | - Cisco scripting environment (CCX Editor)
|
