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Nortel 920-161 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation & Commissioning | 25% | - Integration with CS 1000 and PBX systems - Pre-installation planning and requirements - Server installation and configuration |
| Topic 2: CallPilot 4.0 Architecture & Overview | 20% | - Network integration and protocols - Software architecture and feature set - System components and hardware platforms |
| Topic 3: Security & Performance | 10% | - Access control and authentication - Performance optimization |
| Topic 4: Maintenance & Troubleshooting | 20% | - Software updates and upgrades - Fault isolation and resolution - System monitoring and backup procedures |
| Topic 5: Configuration & Administration | 25% | - Unified messaging features setup - Auto attendant and call routing - Mailbox and user management |
920-161 Exam Details, Version Policy and Customer Perks
- Maintenance & Troubleshooting (20%)
- Security & Performance (10%)
- Installation & Commissioning (25%)

