Many candidates tell us they once wasted weeks on bloated question banks full of outdated items. The Nortel Contact Center Rls. 7.0 Sales Engineering bank at Test4Cram takes the opposite approach: 100 curated practice questions, with old material removed as the exam evolves.
Nortel 920-178 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales & Positioning | 15% | - Competitive differentiation - Licensing and product packaging - Customer business needs and use cases |
| Topic 2: Contact Center Applications & Features | 30% | - Multimedia and self-service options - Agent and supervisor features - Reporting and analytics tools - Contact Center Manager functionality |
| Topic 3: Solution Design & Sizing | 25% | - Capacity planning and sizing guidelines - Integration with Communication Server 1000 - Hardware and software requirements |
| Topic 4: Contact Center Release 7.0 Overview & Architecture | 20% | - System components and architecture - Key features and capabilities - Scalability and deployment models |
| Topic 5: Implementation & Support Considerations | 10% | - Maintenance and upgrade paths - Basic installation and configuration overview |
920-178 Preparation: Frequently Asked Questions
The 920-178 exam contains 90-100 questions to be answered within 90 minutes minutes. Rehearsing with a timer on Test4Cram trains you to pace each question instead of rushing at the end.
No formal prerequisites; recommended familiarity with Nortel Contact Center solutions and telecommunications concepts
The Nortel Contact Center Rls. 7.0 Sales Engineering material is developed by a dedicated research team whose members bring rich hands-on IT experience, including past work for international IT corporations. That background shapes both the questions and the way they are organized for study.
Each Nortel Contact Center Rls. 7.0 Sales Engineering question is drawn from a large body of technical knowledge and analyzed before it enters the bank. Questions that are no longer relevant to the current exam are removed, while new material is added as the exam evolves, so the set you study stays lean and current.
- Solution Design & Sizing (25%)
- Implementation & Support Considerations (10%)
- Contact Center Applications & Features (30%)
Begin with the topics where your confidence is lowest, then confirm the rest.
The passing score for 920-178 is 70%, and the official exam fee is $150–$200 USD. Fixing these numbers in mind helps you plan both your study target and your budget.
The package includes 100 practice questions for the 920-178 exam, covering the current Nortel Contact Center Rls. 7.0 Sales Engineering objectives with verified answers.
Nortel Official Sales & Engineering Training (historical): Visit official page
Formerly Pearson VUE / Prometric: register for 920-178
