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Apple Desktop Service Certification Sample Questions:

1. ESD causes damage to circuits by ________.

A) slowing the circuit down
B) blasting a hole in the circuit
C) increasing the circuit's clock speed
D) cooling the circuit too quickly

2. Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

A) No new problems have been introduced during the repair.
B) The original issue has been resolved.
C) Third-party software is working.
D) The computer falls under service warranty.
E) The computer will continue to function after the repair.

3. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?

A) TCP/IP
B) IPX
C) NetBIOS
D) AppleTalk

4. Which of the following tools is required to remove most major modules inside an Xserve G5?

A) None
B) Hex Nut Driver
C) Flat Blade Screwdriver
D) Torx Driver

5. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) What version of AppleWorks are you using?
B) Is your Mac connected to a network?
C) Can you open any files?
D) Can you open other AppleWorks files?

Solutions: