Salesforce AP-212 : Loyalty Management Accredited Professional

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Salesforce AP-212 Exam Syllabus Topics:

Salesforce Loyalty Management Accredited Professional Sample Questions:

Question 1

What three facts should the administrator consider when creating and managing member groups?

A. Accrual type transactions associated with a group can be canceled.
B. Promotions can't offered to groups.
C. Vouchers can't be issued to groups.
D. Qualifying points can't be transferred to a group.
E. Groups are associate with tiers.

Question 2

In which two scenarios should an Administrator use member engagement attributes?

A. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
B. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
C. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
D. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.

Question 3

A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?

A. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
B. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
C. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
D. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)

Question 4

Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A. Define a transactional point-based program, in which one point is earn for every dollar spent
B. Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
C. Issue tickets to a concert to any Loyalty member that posts a product review on social media
D. Create a Loyalty program tier with member benefits to keep customers engaged.
E. Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity

Question 5

Universal Containers (UC) has a Loyalty Program with a Loyalty Member Portal implemented using the Loyalty Experience Cloud template. UC is planning to launch a new Loyalty Program and wants to retain the same design and functionalities of the existing Loyalty Member Portal.
Which two steps should UC consider during the implementation of the new Loyalty Program?

A. Use existing Experience Cloud components to handle the same design and functionalities.
B. Assign the existing Loyalty Member Portal to the new Loyalty Program too.
C. Create a new Loyalty Member Portal and assign it to the new Loyalty Program.
D. Create new Experience Cloud Components for the new Loyalty Member Portal.

Solutions: