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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Automation and Integration | - Integration with external government systems - Flow automation in public sector solutions |
| Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Constituent Experience | - Self-service portals and Experience Cloud - Omni-channel service interactions |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A government agency is implementing Public Sector Solutions and their intake officer is looking to create a document checklist and review business license applications only. The agency is looking to create a document type for business license applications using the Intelligent Document Automation (IDA) and restrict the record access to the intake officer only. What are the three steps a technical consultant should configure to satisfy the agency's use case?
A. Create a document type under Notes and Attachment
B. Assign permissions and permission sets for application forms
C. Turn on Document Checklist
D. Create a Document Type
E. Enable Intelligent Document Automation
Question 2
A county wants every new permit application to automatically generate a standard set of review tasks. However, if the application is marked as an emergency, several additional tasks should also be created immediately. Which solution is the most maintainable?
A. Create multiple validation rules for each emergency task
B. Build two completely separate application objects
C. Require reviewers to manually create additional tasks
D. Use Flow to launch different Action Plan Templates based on application attributes
Question 3
What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?
A. User Stories
B. Marketing Plan
C. Functional requirements specification (FRS)
D. Budget Plan
Question 4
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
A. Salesforce Shield
B. Setup Audit Trail
C. Field History Tracking
D. Classic Encryption
Question 5
A government agency wants to implement the Licenses, Permits, and Inspections modules of Public Sector Solutions. The agency needs to issue licenses and permits to two different sets of constituents; business constituents and private constituents. The agency would like to roll out licenses and permits to their business constituents first, followed by the private constituents at a later date. What data model and implementation strategy should a technical consultant recommend to the government agency for this use case?
A. Implement both the Business Account and Contact data model for business constituents and the Household Account and Contact data model for private constituents at the same time.
B. Implement both the Business Account and Contact data model for business constituents and the Person Account data model for private constituents at the same time.
C. Implement the Business Account and Contact data model for business constituents now, and implement the Household Account and Contact data model for private constituents at a later date.
D. Implement the Business Account and Contact data model for business constituents now, and implement the Person Account data model for private constituents at a later date.
Solutions:
| Question 1 Answer: C,D,E | Question 2 Answer: D | Question 3 Answer: A,C | Question 4 Answer: A | Question 5 Answer: D |


