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Salesforce Certified Business Analyst Sample Questions:

1. The Cloud Kicks admin is getting ready to release a record-triggered flow that auto-generates Renewal Opportunity Order Line Items once an Opportunity is Closed/Won for a sales team user story.
During user acceptance testing, what should the business analyst do to ensure the solution fulfills the needs of the sales team?

A) Collaborate with the admin and a power user to test the flow for scalability, robustness, and maintainability in a sandbox.
B) Choose subject matter experts as testers and prepare a sandbox with quality test data, test cases, and scripts that match real-world scenarios.
C) Draft a list of test cases and scripts and choose "Run flow as another user'' to debug the flow as a sales team user to identify and fix bugs.

2. The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?

A) Send a detailed survey to the entire sales team, including the new employee, to understand their needs, expectations, and priorities.
B) Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind.
C) Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge.

3. The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?

A) Schedule sprint planning meetings.
B) Get approval and signoff on the requirements.
C) Define the minimal viable product.

4. The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.
What is another important step the BA should take to identify the correct decision makers?

A) Prepare a RACI matrix.
B) Survey the business units.
C) Create a stakeholder wheel.

5. Which type of process diagram should the business analyst use at the beginning of a Salesforce project to outline high-level process areas such as "Prospect to Contract?

A) SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
B) Value stream map
C) Capability model

Solutions: