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BlackBerry BCP-220 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Service outage diagnostics - Email delivery and synchronization problems - Device connectivity issues |
| Messaging and Connectivity | - Network connectivity (GPRS/EDGE/3G) - Wireless synchronization - Email, SMS, and MMS configuration |
| Security and Administration | - Data protection and encryption basics - User account management - Device security features and policies |
| BlackBerry Internet Service (BIS) | - BIS activation and provisioning process - Email account integration and synchronization - Web browsing and service capabilities |
| BlackBerry Device Fundamentals | - BlackBerry device architecture and components - Operating system features and navigation - Device setup and configuration |
