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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. The Format Alter (FA) 1654 has a timezone. TZ field.
This refers to the timezone of:

A) the customer contact
B) L1 support
C) L2 support
D) the customer's support contract

2. AnL1 support professional has receivedaProblem Management Record (PMR), and identified an Authorized Program Analysis Report (APAR). The APAR has recently been raised and a test fix is available from Level 3. The L1 support professional has guided the customer through downloading this temporary fix.
How should the L1 support professional update the PMR?
Code a Service Given (SG) for:

A) Circumventiongiven.
B) fixtest given.
C) Codedefect.
D) Installassistance for an APAR or Program Temporary Fix (PTF).

3. What is the encryption level and method that is used by Assist On-site (AOS)?

A) 128-bit Data Encryption Standard (DES)
B) 64-bit Advanced Encryption Standard (AES)
C) 128-bit Advanced Encryption Standard (AES)
D) 256-bit Triple Data Encryption Standard (DES)

4. A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?

A) the Back End monitored queue
B) nothing, the Next Queue field is only used for escalation
C) nothing, the Next Queue will be filled in by the BackEnd
D) the Front End monitored queue

5. Where can a published Technotebe found?

A) inCallCenter
B) in the LI Support teamroom
C) in RETAIN
D) on the IBM Support Web site

Solutions: