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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| User Management | 8%–12% | - Role and access management - Business user setup - Organizational structure |
| Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Integration | 8%–12% | - Integration with SAP ERP / CRM - Web services and APIs - Middleware and communication arrangements |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
| Lead and Opportunity Management | 8%–12% | - Sales methodology configuration - Opportunity lifecycle and forecasting - Lead qualification and conversion |
| Quotation and Sales Order Management | 8%–12% | - Document flow and status management - Sales order integration - Quote creation and processing |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Data Migration | <8% | - Import/export procedures - Migration templates and tools |
| Product and Pricing | 8%–12% | - Price lists and discount determination - Pricing configuration - Product master data |
| Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Reporting and Analytics | 8%–12% | - Custom report creation - Standard reports and dashboards - Data sources and key figures |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Which of the following initial tasks are required to configure SAP Hybros Cloud for Customer? (2 correct answers)
A) Set up scoping and fine tuning
B) Define the organizational structure
C) Define the business roles
D) Define the territory structure
2. Which work center can you request a production tenant from? (2 correct answers)
A) Administrator work center
B) Data Privacy Management work center
C) Business Configuration work center
D) Service Control work center
3. How can you distribute the revenue of the opportunity? (2 correct answers)
A) The revenue can be distributed between the account team members
B) The revenue can be distributed between the sales team members
C) The revenue can be distributes at header level
D) The revenue can be distributed on a daily basis
4. You need to change the access for a work center for several users to 'read only1. Which setting do you use to apply restriction rules?
A) The access context
B) The parent work center
C) The authorization object
D) Any field of the business object
5. Your customer is reorganizing their sales organization. All opportunities need to be updated with the new sales organization units.
Which tool do you use to perform this mass update? (2 correct answers)
A) Jobs Mass Data Run Object (MDRO) Jobs
B) Data Migration Tool
C) Data Workbench
D) XML File Input
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: C,D | Question # 3 Answer: B,C | Question # 4 Answer: A | Question # 5 Answer: B,C |
