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Genesys GE0-701 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Monitoring | - Operational Monitoring
|
| Agent and Queue Management | - Resource Configuration
|
| Voice Platform Integration | - Telephony Integration
|
| Troubleshooting and Maintenance | - Support and Diagnostics
|
| Routing and Strategy Management | - Routing Configuration
|
| Inbound Voice Solution Design | - Voice Solution Planning
|
| Genesys Framework Architecture | - Framework Fundamentals
|
