HP HP5-H10D : Delta -Selling HP PPS ServiceOne Services

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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question: "Have you lost productivity due to delayed
hardware repair?"

A) Travel Services
B) Maintenance Kit replacement for printers
C) HP Care Pack Services (next business day or same day)
D) Accidental Damage Protection

2. Which service offers faulty hardware repair at a designated HP repair center?

A) Onsite repair
B) Travel repair
C) Designated repair center exchange
D) Offsite repair

3. Which service is part of data and hardware protection?

A) Maintenance kit
B) Onsite repair
C) Printer installation
D) Defective media retention

4. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Reducing the percentage of devices lost in transit
B) Confidential data exposure due to equipment theft
C) Downtime during international business travel
D) Ensuring a recovery time of 134 minutes
E) Saving up to 44% of the time to configure devices
F) Business downtime due to equipment failure

5. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Maintenance Kit replacement
B) HP Defective Media Retention
C) HP Refresh Services
D) HP Post Warranty Care Pack
E) HP Contractual Services

Solutions: