Peoplecert ITIL-4-CDS : ITIL 4 Specialist: Create, Deliver and Support

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. An enterprise delivers a new multi-region, container-based service every two weeks.
Deployments span private data centers and multiple public clouds, require database schema changes, feature-flag updates, and real-time rollback capabilities. Failures in any stage risk data loss, security gaps or customer outages. Which ONE practice should own the end-to-end orchestration, automation and governance of these deployments to ensure consistency, traceability and rapid recovery?

A) Infrastructure and Platform Management practice
B) Deployment Management practiceright
C) Release Management practice
D) Change Enablement practice

2. In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

A) Workforce and talent management practiceright
B) Service desk practice
C) Organizational change management practice
D) Continual improvement practice

3. A manager is working with a diverse team from various cultural backgrounds. What should the manager prioritize to enhance team effectiveness and manage cultural differences effectively?

A) Encourage cultural diversity without boundaries or constraints
B) Ensure that diverse team cultures are aligned with the company's values
C) Define and promote a uniform corporate culture across all teams
D) Ensure that corporate culture fits into the cultural context of the teams

4. An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

A) Identify the activities which could be improved by the use of automation
B) Understand the situations in which incidents and service requests will be initiated
C) Consider how the service desk teams can be involved at an earlier stage in the creation of a service.
D) Understand which steps contribute least to the support of the service

5. What is the goal of the `shift-left' approach?

A) Repositioning tasks to earlier stages in the process to boost workflow efficiency
B) Integrating multiple suppliers in a value stream for effective service management
C) Automating repetitive processes using robots and AI
D) Implementing Agile practices for continuous software development

Solutions: