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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice has a purpose that involves creating closer, more collaborative relationships?

A) Information security management
B) Supplier management
C) Release management
D) Service configuration management

2. Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.

A) configuration items
B) events
C) changes
D) workarounds

3. Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review, in order to meet their needs?

A) Incident management
B) Change enablement
C) Service request management
D) Continual improvement

4. Which is an input to the service value system?

A) The system of directing and controlling an organization
B) Recommendations to help an organization in all aspects of its work
C) A model to help meet stakeholders' expectations
D) A need from consumers for new or changed services.

5. Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A) rewarded
B) defined
C) managed
D) measured

Solutions: