Salesforce Plat-UX-102 : Salesforce Certified Platform Strategy Designer

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

The strategy designers at Cloud Kicks are leading a large number of projects initiated by various stakeholders. They implement an Impact & Effort matrix to help them prioritize their work.
What is the purpose of an Impact & Effort matrix?

A. To compare products based on predefined criteria to enable stakeholder discussion
B. To prioritize projects based on key goals outlined in project framing
C. To classify projects according to their level of urgency.

Question 2

The design team at Cloud Kicks has created a vision for a new virtual try on tool for its products, which would apply to multiple product lines, brands, and regions.
Which roadmap should the strategy designer create to communicate the planned releases of multiple products in a single view?

A. Product roadmap
B. Portfolio roadmap
C. Strategy roadmap

Question 3

A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

A. Empathy Workshop
B. Process Mapping Workshop
C. Prioritization Workshop

Question 4

Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?

A. Request product owners to envision future state and provide better requirements.
B. Facilitate a co-creation workshop to help generate ideas grounded in research insights.
C. Clarify requirements and enable quality assurance teams with better acceptance criteria.

Question 5

A strategy designer is hired to help service agents pool their shared knowledge, see the bigger picture, and understand what may be causing poor and disjointed support experiences, and where other pain points and opportunities may lie. Which method of co-design workshop should be used?

A. Prototyping
B. Ideation
C. Journey mapping

Solutions: