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1Z0-325 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our 1Z0-325 exam dumps will include the following topics:
- Answer Management
- Feedback/Surveys
- Site Configuration Admin
- RightNow Analytics
- Staff Management
- Application Appearance
- Chat & Co-Browse
- Customer Portal
Who should take the 1Z0-325 exam
The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as an Oracle RightNow Cloud Service 2016 Certified Implementation Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Oracle RightNow Cloud Service 2016 Implementation Essentials 1Z0-325 Exam then he should take this exam.
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Site Configuration and Administration | - Search priority and keywords - System settings and configuration - Passport configurations - Message templates and variables |
| Topic 2: Customer Portal | - Portal deployment and configuration - Portal access control - Self-service functionality setup |
| Topic 3: Customer Interaction Tools | - Manage email and response channels - Configure Chat and Co-Browse - Set up feedback and surveys |
| Topic 4: Application Appearance | - Configure Customizable Menus - Design Agent Interfaces - Create Navigation Sets - Create and implement Workspaces |
| Topic 5: Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Topic 6: Staff and Profile Management | - Create and manage profiles - Configure agent workflows - Define permissions and access rights - Set up staff accounts and roles |
| Topic 7: Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
