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Exam Topics
The professionals need to get acquainted with the subject areas that are covered in the ITIL ITILSC-SOA test in advance. For this purpose, they may download the exam blueprint from the certification webpage. The following are the highlights of the key domains:
- Supplier Management
This section measures the candidates’ knowledge of supplier management relationships, principles, and techniques as well as their usage for the efficacious administration of SOA. In addition, it assesses their comprehension of supplier management activities and components, among others.
- SOA Responsibilities & Roles
This objective focuses on the knowledge, analysis, interpretation of the Service Offerings and Agreements roles and their usage for the efficacious administration of SOA.
- Basics of SOA
The first module requires that the specialists possess extensive knowledge of the core concepts and terms of SOA. These include the lifecycle in the Service Offerings and Agreements context, understanding of ROI & business cases, and the way requirements are recognized through the Service Offerings and Agreements processes.
- Considerations About Technology and Implementation
The last domain checks the students’ comprehension of the tools of service management and how/where to use them in SOA for the process implementation. It also covers different tools, which support SOA.
- Financial Management for Information Technology Services
As for this module, the professionals should possess a comprehension of the techniques, principles, relationships, and application of financial management for Information Technology services. These include the components and activities, operations as well as the role of financial management for Information Technology and their organizational structure.
- Working with a Service Portfolio
This part covers the learners’ knowledge, analysis, and interpretation of service portfolio administration relationships, techniques, and principles as well as their usage for the efficacious administration of SOA. It includes concepts, activities, operations, methods, and roles.
- Demand Management
The next topic covers one’s knowledge, analysis, and interpretation of demand administration techniques, principles, and relationships as well as their usage for the efficacious administration of SOA. It includes a comprehension of the concepts, roles, and operations as well as activities of demand administration processes. In addition, it covers an understanding of service portfolio interactions with the management of demand as well as Metrics and Critical Success Factors related to the management of demand in assistance for Service Offerings and Agreements.
- Working with a Service Level
This subject area checks the examinees’ knowledge of the application, techniques, relationships, and principles of the administration of service level. It requires that the test takers understand the concepts, roles, activities, and operations of the administration of a service level as well as the interfaces with other processes.
- Service Catalog Management
The next section focuses on the applicants’ knowledge of the principles, relationships, relations, and application of service catalog management for the efficacious management of SOA. It covers the service catalog as it relates to the technical service catalog, service portfolio, and business catalog, and how they are utilized for ensuring the quality of service in SOA.
- Working with Business Relationship
The next part assesses the individuals’ knowledge of the relationships, techniques, principles, and application of the administration of the business relationships, covering Critical Success Factors and metrics related to the administration of the business relationships with the assistance of SOA.
ITIL Certification in Service Offerings and Agreements is a freestanding certificate. At the same time, this is a section of the ITIL Intermediate Capability domain as well as a module that is related to the ITIL Expert Certification in IT Service Management. To obtain this certificate, the specialists need to pass the ITILSC-SOA exam. It is developed to check the individuals’ skills that are required to apply the Service Offering & Agreement (SOA) practices service management life cycle, especially in specific core ITIL roles, processes, and purpose areas. These include service portfolio administration, financial management for Information Technology services, and supplier management, as well as demand management, administration of service level, administration of business relationship, and service catalog management.
Difficulty in writing ITILSC-SOA Exam
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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
EXIN ITILSC-SOA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Catalogue Management | 15% | - Structure, content and maintenance - Business and technical views - Integration with other processes |
| Roles, Responsibilities and Implementation | 5% | - Technology and tool considerations - Key roles in SOA processes - Challenges and critical success factors |
| Supplier Management | 10% | - Contract management and renewal - Evaluation, selection and performance monitoring - Supplier categories and contracts |
| Service Level Management | 20% | - Review and improvement of service levels - Negotiation, monitoring and reporting - SLAs, OLAs and underpinning contracts |
| Service Portfolio Management | 15% | - Business case and investment justification - Portfolio structure and categorization - Pipeline, service catalogue and retired services |
| Demand Management | 10% | - Influencing and managing demand - Link to capacity and service portfolio - Patterns of business activity |
| Financial Management for IT Services | 15% | - Pricing and value demonstration - Cost models and ROI calculation - Budgeting, accounting and charging |
| Introduction to Service Offerings and Agreements | 10% | - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA - Key concepts and value to business |
