[Nov-2025] Check your preparation for ServiceNow CIS-EM On-Demand Exam
Practice Exam CIS-EM Realistic Dumps Verified Questions
The CIS-EM certification is highly sought after by businesses that use ServiceNow to manage their operations. It is an industry-recognized certification that demonstrates a professional’s expertise in implementing and managing the Event Management module. Individuals who hold this certification are highly valued by employers and are often considered for senior-level positions.
NEW QUESTION # 21
What determines if an alert management rule's actions apply to an alert?
- A. The alert's bound configuration item
- B. The alert management rule's field mapping
- C. The message key
- D. The alert management rule's filter
Answer: D
NEW QUESTION # 22
By default, Event Management tries to bind an alert to CI (configuration item), by matching the node name in the event to which three items in the CMDB (configuration management database)?
- A. CI name, Fully qualified domain name, SSH public host keys
- B. CI name, Webserver name, IP or MAC address
- C. CI name, Fully qualified domain name, IP or MAC address
- D. System class name, Fully qualified domain name, IP or MAC address
Answer: C
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/reference/r_EMHowAlertsBindCI.html
NEW QUESTION # 23
You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.
What is the most likely cause of the issue?
- A. An invalid secret key is being passed in the header information of the URL for the REST request
- B. The MID Web Server needs to be Started
- C. The MID Web Server needs to be Restarted
- D. An invalid password is set in the MID Web Server Context
Answer: C
NEW QUESTION # 24
What makes all ServiceNow metrics, tasks, services, configuration items, assets, people, locations, and information a single system of record for IT and business processes?
- A. ServiceNow runs on supported Windows servers and is managed through Windows Update
- B. ServiceNow utilizes the AWS MariaDB cloud database structure, providing a single system of record
- C. All applications that are built by ServiceNow utilize the same data model and code base
- D. ServiceNow is installed within your datacenter providing you complete control
- E. A single table houses all data elements within ServiceNow
- F. All applications are built on the Oracle database standard, providing uniformity across products
Answer: F
NEW QUESTION # 25
For an incoming event with a matching message key, what allows an existing alert to be automatically closed?
- A. In the event rule, set the Severity to -1
- B. In the event rule, set the Severity to 0
- C. In the alert rule, set the Severity to -1
- D. In the alert rule, set the Severity to 0
Answer: A
NEW QUESTION # 26
What are the two most accurate statements regarding the ServiceNow CMDB (configuration management database) and CIs (configuration items)?
- A. A CI is any component within your infrastructure that needs to be managed in order to deliver Services.
- B. All CIs stored in the CMDB must have an assigned IP address within your infrastructure.
- C. The CMDB is a series of tables that contain only key hardware components located in critical paths within your platform that must be managed.
- D. The CMDB is a dynamic list that tracks both the CIs within your platform and the relationship between those items.
Answer: A,D
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration- management/concept/c_CIRelationships.html
NEW QUESTION # 27
What are the possible actions available in alert management?
Choose 3 answers
- A. Execute remediation subflows
- B. Execute remediation workflows
- C. Evaluate business rule
- D. Create a service catalog request
- E. Launch applications
Answer: A,B,C,E
NEW QUESTION # 28
The default polling time to collect events from an event source is:
- A. 5 seconds
- B. 60 seconds
- C. 120 seconds
- D. 30 seconds
Answer: C
NEW QUESTION # 29
Which the following alert promotion rule defined in your ServiceNow instance, which of the anomalies below would be automatically promoted into IT alerts on the Alert Console?
A)
B)
C)
Both anomaly A and anomaly B
D)
Neither anomaly A or anomaly B
- A. Option D
- B. Option C
- C. Option A
- D. Option B
Answer: C
Explanation:
Explanation
Reference https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/task/create-alert-promotion-rule.html
NEW QUESTION # 30
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three.)
- A. Compliance
- B. Correctness
- C. Conciseness
- D. Configuration
- E. Conformity
- F. Completeness
Answer: A,B,F
NEW QUESTION # 31
Which attribute is responsible for de-duplication?
- A. Additional_info
- B. Message_key
- C. Short_description
- D. Metric_name
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-operations-management/page/product/event- management/reference/r_EMBestPractice.html
NEW QUESTION # 32
Alerts are processed using which of the following? (Choose three.)
- A. Event action rules
- B. Scheduled jobs
- C. Alert management rules
- D. Event rules
- E. Java and Groovy scripts
Answer: B,C,D
NEW QUESTION # 33
What type of system can a MID Server can be installed on?
- A. OpenVMS System
- B. Mac OS X System
- C. Linux System
- D. Any system inside the customer firewall
- E. Microsoft Windows Server
- F. Microsoft Windows Desktop
Answer: E
NEW QUESTION # 34
What would you use as a central location to explore the CMDB class hierarchy, CI table definitions, and CIs?
- A. CI Remediations
- B. CI Relation Types
- C. Process to CI Type Mapping
- D. CI Class Manager
- E. CI Identifiers
Answer: D
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration- management/concept/c_CMDBClassifications.html
NEW QUESTION # 35
What is one of the benefits of using alert automation in Service Operations Workspace?
- A. It enables centralized administration for all alert management
- B. It does not require any knowledge of the source event collection tool
- C. It uses back end tables separate from those in event management rules
- D. It offers a simplified experience for creating and managing event and alert related rules
Answer: D
NEW QUESTION # 36
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