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The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design and Innovation | 22% | - Co-designing solutions with patients and families - Innovating processes and services - Integrating experience into design - Evaluating impact of changes |
| Partnership and Advocacy | 29% | - Building partnerships with stakeholders - Promoting person-centered care principles - Advocating for patient rights and values - Engaging patient and family voices |
| Organizational Culture and Leadership | 26% | - Building supportive culture and capability - Advancing the profession and practice - Leading experience strategy and vision - Aligning governance and resources |
| Measurement and Analysis | 23% | - Collecting and validating feedback data - Analyzing and interpreting results - Designing and implementing experience measurement - Reporting findings and driving improvement |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
A patient experience professional is meeting with a group of front-line nurses on a medical/surgical unit to identify why they are having difficulty hourly rounding on their patients. Which process improvement tool should be used to determine the root cause?
- A. A "5 Whys" exercise
- B. A Six Sigma control plan
- C. An inter-rater reliability tool
- D. A regression analysis
Correct Answer: A 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
What is the KEY ingredient in connecting everyone's role to the patient experience?
- A. Incentives
- B. Clarity of purpose
- C. Coaching for success
- D. Recognition
Correct Answer: B 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which BEST describes a team that has reached consensus?
- A. At least 90% of the team members totally agree with the decision.
- B. At least 90% of the team members felt included and participated in discussions, sharing their opinions about the issue.
- C. All team members are involved in the final solution and are committed to supporting the decision.
- D. All team members answer that they are happy with the decision.
Correct Answer: C 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which is the MOST important initial strategy used to influence and effect positive change when enhancing the patient experience?
- A. Understand the impact on staff.
- B. Create awareness of the need for change.
- C. Create the desire to participate and support the change.
- D. Provide knowledge of how to change.
Correct Answer: B 🗳️
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When individualizing care to advance a culture of patient, long-term care resident, and family partnership, what is the MOST important thing to consider?
- A. Adjusting the level of staffing in order to allow time for patient, resident, and family connections
- B. Encouraging the family to participate in the patient or resident experience
- C. Integrating the patient ' s or resident ' s personal goals and ensuring engagement in their care
- D. Developing the plan of care and letting the patient know what to expect
Correct Answer: C 🗳️
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