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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. A patient experience professional is meeting with a group of front-line nurses on a medical/surgical unit to identify why they are having difficulty hourly rounding on their patients. Which process improvement tool should be used to determine the root cause?

A) A "5 Whys" exercise
B) A Six Sigma control plan
C) An inter-rater reliability tool
D) A regression analysis

2. What is the KEY ingredient in connecting everyone's role to the patient experience?

A) Incentives
B) Clarity of purpose
C) Coaching for success
D) Recognition

3. Which BEST describes a team that has reached consensus?

A) At least 90% of the team members totally agree with the decision.
B) At least 90% of the team members felt included and participated in discussions, sharing their opinions about the issue.
C) All team members are involved in the final solution and are committed to supporting the decision.
D) All team members answer that they are happy with the decision.

4. Which is the MOST important initial strategy used to influence and effect positive change when enhancing the patient experience?

A) Understand the impact on staff.
B) Create awareness of the need for change.
C) Create the desire to participate and support the change.
D) Provide knowledge of how to change.

5. When individualizing care to advance a culture of patient, long-term care resident, and family partnership, what is the MOST important thing to consider?

A) Adjusting the level of staffing in order to allow time for patient, resident, and family connections
B) Encouraging the family to participate in the patient or resident experience
C) Integrating the patient ' s or resident ' s personal goals and ensuring engagement in their care
D) Developing the plan of care and letting the patient know what to expect

Solutions: