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Cisco 500-052 Exam Certification Details:
| Exam Name | Deploying Cisco Unified Contact Center Express |
| Exam Price | $300 USD |
| Exam Code | 500-052 UCCXD |
| Number of Questions | 45-55 |
| Exam Registration | PEARSON VUE |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Duration | 60 minutes |
| Recommended Training | Deploying Cisco Unified Contact Center Express (UCCXD) v6.0 |
| Sample Questions | Cisco 500-052 Sample Questions |
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Cisco 500-052 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Agent and Desktop Integration | - Cisco Finesse configuration - Supervisor and reporting tools - Agent skill-based routing |
| Topic 2: Call Routing and Call Flows | - Basic and advanced call routing concepts - Contact service queues and triggers - Dial plan integration |
| Topic 3: IVR and Scripting | - Cisco Unified CCX scripting fundamentals - IVR call flow design - Prompt management and localization |
| Topic 4: UCCX Architecture and Components | - Cisco Unified Contact Center Express architecture overview - Integration with Cisco Unified Communications Manager (CUCM) - System sizing and deployment models |
| Topic 5: Administration and Troubleshooting | - Monitoring and logging - System administration tasks - Common deployment issues and resolution |
