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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

A) Service request
B) Change proposal
C) Change policy
D) Risk register

2. Which of the following is MOST concerned with the design of new or changed services?

A) Service design
B) Change management
C) Service transition
D) Service strategy

3. Which of the following identifies the purpose of service transition planning and support?

A) To define testing scripts to ensure service transitions are unlikely to ever fail
B) Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
C) Ensure that all service transitions are properly authorized
D) Provide overall planning for service transitions and co-ordinate the resources they require

4. What is the primary focus of business capacity management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

5. Which process is responsible for ensuring that appropriate testing takes place?

A) Service level management
B) Service asset and configuration management
C) Knowledge management
D) Release and deployment management

Solutions: