C_C4H520_02 Updated Exam Dumps [2021] Practice Valid Exam Dumps Question
C_C4H520_02 Sample with Accurate & Updated Questions
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
NEW QUESTION 17
What objects can you create/update in MDM module? Note: There are 3 correct answers to this question.
- A. Business Partner
- B. Equipment
- C. Service Call
- D. Service Contract
- E. Activity
Answer: A,B,D
NEW QUESTION 18
As a business, you want to build up your pool of crowd workers, Which entities best describes crowd workers? Note: There are 3 correct answers to this question.
- A. Partners
- B. Subsidiaries
- C. Freelancers
- D. Dispatchers
- E. Managers
Answer: A,B,C
NEW QUESTION 19
Customer cannot request service, what is the reason? Choose the correct answer.
- A. Item overdue
- B. Moment-Set is not created / configured
- C. Equipment broken
- D. Business Partner not created
Answer: B
NEW QUESTION 20
What object can you use to create absence and reservation types for a technician in the planning board?
Choose the correct answer.
- A. Service Contract
- B. Service Call
- C. Activity
- D. Time Slots
Answer: D
NEW QUESTION 21
What needs to be selected when the Time &Material entry has to be send back to the technician again?
Choose the correct answer.
- A. Request Change
- B. Send again
- C. Revoke
- D. Request New Entry
Answer: A
NEW QUESTION 22
What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.
- A. Import Queries
- B. Import Report Templates
- C. Use Pre-assembled Reports
- D. Use Pre-assembled queries
Answer: B,D
NEW QUESTION 23
Where can Service Workflow steps can be used in SAP Field Service management? Choose the correct answer.
- A. In Customer Self-Service when submitting a self-service request
- B. In Field Service Management Crowd service when dispatching a call
- C. In Mobile Application when executing an activity
- D. In the Web Application when planning a Service
Answer: C
NEW QUESTION 24
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Scatter
- B. Line
- C. Pie
- D. Area
- E. Column
Answer: B,C,E
NEW QUESTION 25
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.
- A. Master Data
- B. Administration
- C. Smartforms and Feedback
- D. Planning and Dispatching
Answer: C
NEW QUESTION 26
Which object corresponds to service call in C4C? Choose the correct answer.
- A. Sales Order
- B. Service Request
- C. Ibase
- D. Ticket
Answer: D
NEW QUESTION 27
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Edit Smartform Templates
- B. Define Service workflows
- C. Perform System Monitoring
- D. Maintain Session Configuration
Answer: B,D
NEW QUESTION 28
You want your customers to be able to create service request from the self-service portal. What are the pre-requisites for providing this function? Note: There are 3 correct answers to this question.
- A. You must have Auto-release of assignments
- B. You must have a portal user account
- C. You must have Equipment records against your account
- D. You must have business rules configured
- E. You must have moment-sets defined equipment
Answer: B,C,E
NEW QUESTION 29
Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.
- A. Mileage
- B. Efforts
- C. Quotation
- D. Worktime
- E. Expenses
Answer: A,B,E
NEW QUESTION 30
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The dispatcher needs to release the assignment
- B. The service call needs to be assigned
- C. The activity has to be assigned to the technician
- D. The activity needs to be in status finished
Answer: A,C
NEW QUESTION 31
What options does a technician have to record travel time against an activity in the SAP field service Management mobile app? Note: There are 3 correct answers to this question.
- A. From the Effort menu by selecting the activity object type
- B. From the Homepage menu by creating a manual entry
- C. From the activity menu by creating a manual entry
- D. From the activity record after the workflow steps is set to finished
- E. From the Equipment menu after checkout
Answer: A,B,C
NEW QUESTION 32
You are a Service planner in SAP Field Service management, How can you find a suitable technician in the Planning board? Choose the correct answer.
- A. Use a Filter
- B. Use a checklist
- C. Use a workflow
- D. Use a Business Rule
Answer: A
NEW QUESTION 33
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