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NEW QUESTION # 103
How are members assigned to a community?
(Select the best 2)
- A. Through their profiles
- B. Through their roles
- C. Through their contact record
- D. Through permission sets
Answer: A,D
NEW QUESTION # 104
Your org-wide defaults for Price Books are set to "No Access". What should you do to enable your Sales Reps
to view the South America Price Book and add Products in this Price Book to Opportunities?
- A. Set the org-wide defaults to "Use", then manually change all non Sales Reps' access to "No Access"
- B. Set the org-wide defaults for all Sales Reps to "Use"
- C. Grant specific "Use" access rights to Sales Reps for the South America Price Book
- D. Change all Custom Price B
Answer: C
NEW QUESTION # 105
Cloud Kicks is concerned that the sales team is taking longer to dose opportunities in comparison to the same time last year. The VP of sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results.
Which two actions should the consultant take to meet the requirement?
Choose 2 answers
- A. Schedule a reporting snapshot of the Opportunity History object to run monthly.
- B. Create a dashboard component and schedule the dashboard to refresh monthly.
- C. Schedule a reporting snapshot of the Opportunity object to run monthly.
- D. Create a report based on the Opportunity reporting snapshot.
Answer: C,D
NEW QUESTION # 106
Universal Containers is working to expand its residential business in the U.S. Sales reps are being asked to canvas neighborhoods m their areas, leveraging new door-to-door campaign material to secure new customers.
Internal studies have shown the most valuable residential customers typically have a household income range between $50,000 and $70,000.
Which solution should the consultant recommend to help sales reps determine the best neighborhoods to canvas?
- A. Salesforce Maps with ESR1 integration to display high density neighborhoods
- B. Salesforce Maps using the Demographic Context data source to display income ranges for regions within their territories
- C. A Salesforce Maps component plotting non-customers in residential neighborhoods
- D. API integration with Salesforce Maps to plot existing customers on territory maps
Answer: B
NEW QUESTION # 107
The sales manager at Cloud Kicks has asked a consultant to create a report to track when opportunities reach a certain stage with an amount equal to $100,000. The consultant saves the report to the Big Deals folder, which is a subfolder of the Sales Team folder. The Sales Manager role has View access to the Sales Team folder. The sales manager wants to subscribe to the report.
Which permission does the sales manager need to subscribe to the report created by the consultant?
- A. Subscribe to Reports: Run Reports permission
- B. Subscribe to Reports: Add Recipients permission
- C. Subscribe to Reports permission
- D. Subscribe to Reports: Set Running User permission
Answer: C
NEW QUESTION # 108
Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.
Which additional key metric should the consultant recommend?
- A. Cases closed in the last 30 days
- B. Events synchronized in the last 30 days
- C. Opportunities created in the last 30 days
Answer: C
Explanation:
While login rate is an indicator of system usage, a better measure of adoption in Sales Cloud is the number of Opportunities created, as it reflects actual engagement with sales activities. Monitoring the number of Opportunities created in the last 30 days can show if users are actively utilizing Sales Cloud for core functions like managing potential sales.
* Opportunity Creation as a Key Adoption Metric: Creating Opportunities indicates that sales reps are actively using the platform to track sales activities, which is a primary function of Sales Cloud.
* Complementing Login Metrics: This metric goes beyond mere logins to show that users are performing valuable tasks within the system, offering a more comprehensive view of adoption.
Option B (Events synchronized) and Option C (Cases closed) are not as directly tied to core sales activities in Sales Cloud. Salesforce highlights Opportunity management as a critical adoption metric, as noted in their Salesforce Adoption Guide.
NEW QUESTION # 109
The Cloud Kicks global sales teams are distributed across regions. Sales leadership wants to give access to dashboards based on region. For example, users within the region should have access to regional dashboards while the leadership team should have access to global dashboards.
What should the consultant recommend meeting this requirement?
- A. Create Dashboard folders for each regional sales team and one Dashboard folder for the leadership and team.
- B. Create one Dashboard folder for all regional sales teams and one Dashboard folder for the leadership team.
- C. Create region-based sales groups, one leadership group, and one Dashboard folder with View access.
- D. Create one Dashboard folder for all regions for sales and leadership teams with View access.
Answer: A
NEW QUESTION # 110
Universal Container has its sales representative enter a new lead whenever they are prospecting a new
customer, when qualify the new lead, a new opportunity must be created to track the deal. What would a
consultant recommend to enforce data quality and accuracy? Choose 3 answer
- A. Create an apex trigger to perform data quality check.
- B. Enable validation rules on lead
- C. Map lead fields to corresponding opportunity field
- D. Create lead conversion process.
Answer: B,C,D
NEW QUESTION # 111
Cloud Kicks is implementing Sales Cloud and has asked a consultant to create an architecture diagram of the system.
Which stage of the project lifecycle does this fall under?
- A. Execute
- B. Initiate
- C. Plan
Answer: C
Explanation:
Creating an architecture diagram typically occurs during the planning phase of a Salesforce project. In this phase, the consultant outlines the system architecture and defines how Salesforce will interact with other systems, integrations, and data flows. This diagram is essential for ensuring that the system design meets business requirements and aligns with technical considerations before moving into the execution phase.
During the Initiate phase, high-level planning and goal setting occur, while the Execute phase focuses on actual implementation and configuration.
Salesforce Documentation References:
* Salesforce Project Management Lifecycle
* System Architecture Planning
NEW QUESTION # 112
The sales manager at Universal Containers wants to be informed when a lead created from the "Contact Us"
form on the corporate website has not been followed up within 24 hour of being submitted. What salesforce
feature should the consultant use to meet the requirement?
- A. Send an email using lead escalation rule
- B. Notify using publisher action
- C. Send an email using time based workflow
- D. Notify using chatter on Lead
Answer: C
NEW QUESTION # 113
A consultant is meeting with a new client to design a rollout strategy for its Sales Cloud implementation.
What should the consultant do during the planning stage to ensure a successful implementation?
- A. Identify which Salesforce features and functions to use.
- B. Design a prototype of the suggested solution.
- C. Define goals, metrics, project schedule, and sales processes.
Answer: C
Explanation:
During the planning stage, it is crucial to define clear goals, metrics, project schedule, and sales processes. This ensures that all stakeholders have a shared understanding of the project objectives, timelines, and success criteria. Defining these elements provides a structured framework for the implementation and helps in tracking progress and addressing issues proactively.
Reference:
Sales Cloud Implementation Best Practices
Project Planning and Management
NEW QUESTION # 114
The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline.
The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view.
What is a consideration when using the Kanban view?
- A. It can display up to 10 fields per card.
- B. It can summarize records by Currency fields.
- C. It can roll-up summary fields for Currency fields.
Answer: A
NEW QUESTION # 115
The sales team at Cloud Kicks has been late meeting deadlines on a specific project and has missed multiple project meetings.
What should the consultant recommend to the project manager?
- A. Ask what the customer would like the solution to be and demo it to them at the end of the build phase.
- B. Revisit the communication plan and set up more frequent touch points with the customer.
- C. Setup a requirements workshop and get sign-off.
- D. Write a solution design and get sign-off so the build phase can start.
Answer: B
Explanation:
A communication plan is a document that outlines the objectives, methods, frequency, and stakeholders of project communication. It is essential for ensuring that everyone involved in the project is on the same page and aware of their roles and responsibilities. If the sales team at Cloud Kicks has been missing deadlines and meetings, it may indicate that there is a lack of communication or alignment between them and the customer. Therefore, the consultant should recommend revisiting the communication plan and setting up more frequent touch points with the customer to monitor progress, address issues, and manage expectations.
NEW QUESTION # 116
Northern Trail Outfitters (NTO) wants to increase the productivity of its sales representatives. How can work.com be used to meet this requirement? Choose 2 answers
- A. Feedback can be given publicly or privately.
- B. Feedback can be requested for the entire sales team
- C. Coaching statistics can be linked to reports
- D. Coaching goals can be linked to reports
Answer: A,D
NEW QUESTION # 117
Universal Containers decided to start using salesforce for all its sales automation its current sales database has about 50 million records. These records were all migrated into the database from other legacy systems. After migration to salesforce UC wants to be able to search and cross reference records with the original source system. What should a consultant recommend to meet the requirement?
- A. Use the standard external Id field and map this to the original record Id value
- B. Use a custom external Id field and map this to the original record id value
- C. Use the standard external Id field and map this to the current record Id Value
- D. Use a custom field named external Id and map this to the current record Id Value
Answer: B
NEW QUESTION # 118
Cloud Kicks has started its operations in Europe in addition to the U.S. The company has enabled advanced currency management to support both EUR and USD. Cloud Kicks also has existing roll-up summary fields.
Where are currency related roll-up summary fields supported?
- A. From the Opportunity object rolling up the Account object
- B. From any custom object to the Opportunity object
- C. From the Object rolling up to the Opportunity object
- D. From the Opportunity line object to the Opportunity object
Answer: D
NEW QUESTION # 119
Match this tip with its design consideration. "Users should not do things more than once because it takes time and may create dirty data"
- A. Search
- B. Reduced clicks
- C. Workflow rules and approvals
- D. Record types and page layouts
- E. Minimizedredundant data entry
- F. Tab and field naming
Answer: E
NEW QUESTION # 120
Cloud Kicks (CK) has organization-wide defaults set to Public Read-Only for Opportunity. One of the Account Team roles at CK Is Executive Sponsor. Account Team members with the Executive Sponsor rote need Read/Write access to all child Opportunities.
How should the consultant meet the requirement?
- A. Create a flow to grant Read/Write access to Opportunities.
- B. Create an Account sharing rule to grant Read/Write access to Opportunities.
- C. Create an Opportunity snaring rule to grant Read/ Write access to Opportunities.
Answer: C
Explanation:
To meet the requirement of granting Read/Write access to child Opportunities for Account Team members with the Executive Sponsor role, an Opportunity sharing rule should be created. Sharing rules in Salesforce allow you to automatically extend access to users based on their roles or other criteria. In this case, the sharing rule would be configured to provide Read/Write access to Opportunities for those in the Executive Sponsor role on the Account Team.
References:
* Sharing Rules Overview
* Create and Edit Sharing Rules
NEW QUESTION # 121
Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead.
Management wants better visibility into Chat's influence on lead creation in order to continue the program.
How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?
- A. Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.
- B. Create a lead report that identifies the number of new leads with the lead source "Chat".
- C. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.
- D. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.
Answer: D
NEW QUESTION # 122
Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team. Which approach should a Consultant recommend to streamline forecast reporting?
- A. Align Opportunity stages with probabiity and use collaborative forecasts for reporting.
- B. Reduce the number of Opportunity stages and report on probability.
- C. Align forecast categories to multiple Opportunity stages and report on forecast catecory.
- D. Reduce the number of opportunity stages and report on forecast category.
Answer: A
NEW QUESTION # 123
The VP Of Sales at Cloud Kicks wants to give the sales team the power of the Salesforce Mobile app so that sales reps can do their tasks on the go. The sales team needs to create and edit Leads, Contacts, and Opportunities with ease. Which two features should the Consultant recommend for the sales team to use?
Choose 2 answers
- A. Mobile Smart Actions
- B. Lightning Mobile Component
- C. Einstein Activity Capture
- D. Quick Actions
Answer: A,D
NEW QUESTION # 124
Cloud Kicks is now live and training is complete, but the system administrator keeps calling with questions about the process. Which strategy should the Consultant use?
- A. Have the admin review the solution design.
- B. Conduct a Knowledge Transfer with the admin.
- C. Direct the admin to ask Salesforce.
- D. Test the process to make sure it still works.
Answer: B
NEW QUESTION # 125
Data.com: What does the Reviewed Status indicate?
- A. The record has been manually cleaned against Data.com
- B. The record might have a bad phone number
- C. The record should be deleted from Salesforce
- D. The recordhas minimal activity on Data.com
Answer: A
NEW QUESTION # 126
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