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India - 4560810 INR
United States - $60,000 USD
UK - 45294 Pounds
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Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21497
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Avaya 6211 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Components | 20% | - Aura Contact Center Multimedia solution architecture - Communication Control Toolkit components - Proactive Outreach Manager integration |
| Scripting and Routing Logic | 20% | - Commands and intrinsics for contact routing - Multimedia scripting applications - Sample multimedia applications |
| Installation and Initial Configuration | 20% | - Enable multimedia in Contact Center Manager Administration - Database setup and maintenance - Multimedia Administration Web interface settings |
| Multimedia Channel Configuration | 25% | - Web chat and web communication routing - Communication tools configuration - Email routing rules and components - Agent Desktop multimedia settings |
| Reporting, Maintenance and Troubleshooting | 15% | - Routine database and system maintenance - Real-time and historical multimedia reporting - Common configuration issues and resolution |
