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Avaya 6207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Administration | - User roles and permissions management - Contact recording configuration - Quality monitoring configuration |
| Topic 2: Installation and Deployment | - System prerequisites and environment preparation - Installation and initial configuration procedures |
| Topic 3: Solution Overview | - Avaya Aura Quality Monitoring Architecture Overview - Avaya Aura Contact Recording Architecture Overview |
| Topic 4: Integration | - Integration with Avaya Aura Communication Manager - Integration with contact center components |
| Topic 5: Maintenance and Troubleshooting | - Troubleshooting recording issues - Troubleshooting quality monitoring issues - System monitoring and logging |
