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Avaya Aura Core Components Support Sample Questions:

1. When a 96xx telephone with SIP firmware boots up, it goes through a number of steps.
These steps include:
1. Phone Registration.
2. Download PPM.
3. Obtain IP Address and Utility Server address DHCP Server.
4. Check if firmware upgrade is required and download 46xxsettings.txt file.
5. Send Subscribe (avaya-cm-feature-status) to Avaya Aura Communication Manager (CM) via Avaya Aura Session Manager (SM).
What is the correct sequence of these steps?

A) 3,1,5,4,2
B) 3,5,1,2,4
C) 3,4,1,5,2
D) 3,4,2,1,5
E) 4,3,1,2,5

2. A customer calls Avaya Support stating their Session Manager (SM) is down. After doing some troubleshooting the technician sees SM is in the Deny New Service state, and in Restricted license mode.
What does this license mode indicate?

A) The license was installed incorrectly.
B) There is a license error but SM continues to function.
C) The SM license is not accessible or does not exist.
D) The license 30 day grace period has expired and SM service is being denied.

3. A customer has just added a CS1000 SIP Entity and Entity Link using TLS port 5061. Users are unable to call any Avaya Aura users which are connected via the same Avaya Aura Session Manager (SM). They have run a traceSM and see no SIP messages coming from the CS1000 in the trace. They can ping between the CS1000 and SM100.
Which two traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support? (Choose two.)

A) the latest /var/log/ecs logfile on Avaya Aura Communication Manager
B) "tshark -i eth1 -w <capturefilename>" on SM
C) the ppm.log in /var/log/Avaya/jboss/SessionManager on SM
D) traceSM with TLS handshaking enabled on SM
E) "list trace tac xxx", where xxx is the TAC of the trunk group between Avaya Aura Communication Manager and SM

4. Refer to the Exhibit. Which two statements about a call from AST 1011111 to Remote Worker AST 1011112 are true? (Choose two.)

A) SIP Signaling traverses the Avaya Session Border Controller for Enterprise (SBCE) and the Media must bypass the SBCE.
B) Avaya Session Border Controller for Enterprise (SBCE) periodically sends SIP Options to
1011112 looking for a 200 ok response to check it is reachable.
C) Avaya Session Border Controller for Enterprise (SBCE) needs to be built as a trusted SIP Entity and Entity link for remote workers.
D) As far as Avaya Aura Session Manager (SM) is concerned, all Remote Worker phones are registering from an IP address equal to the Avaya Session Border Controller for Enterprise (SBCE) Remote Worker Private IP address.
E) The configuration of a Remote Worker AST is the same as an Office Worker AST in the Avaya Aura System Manager (SMGR) user profiles.

5. Avaya support is monitoring a telephone system that is going down several times per day. They discovered a software error that keeps triggering an auto restart. Which command can be used to determine the root cause?

A) display restart all
B) display initcauses
C) display interchangestatus
D) display reset 4 all

Solutions: