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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
1. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?
A) Select the language in the ACCCM userInterface Language Meld for each location.
B) Enable Support Local Language in the System Parameters.
C) Check all of the required languagesin the System Language field drop down box duringinstallation
D) Enter the language in the Language field that displays for each object.
2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
A) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
B) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
C) The administrator must first find the user in the Userstab to access the Visual Phone button.
D) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
3. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)
A) The database can be Microsoft SQL (MSSQL) or Sybase.
B) Windows Database authentication can be used.
C) SQL authentication must be activated for the database.
D) The database must be MSSQL 2008.
E) MSSQL Express Versions cannot be used.
4. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?
A) .NETFramework4.0
B) SQLServer2008 R2Express
C) Microsoft MVC
D) Microsoft Silverlight3.0
5. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?
A) The 5022/5023 portTelnet or ssh is disabled in CM.
B) The ACCCM server Remote Desktop is disabled.
C) A live user has already logged in to CM using similar login credentials.
D) The ACCCM license file has expired.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: A |


