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Avaya 132-S-1002.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design Awareness | - Integration concepts across Avaya products - High-level architecture understanding |
| Avaya Portfolio Overview | - Contact center product and service offerings - Avaya unified communications and collaboration solutions - Cloud and hybrid deployment models |
| Sales Positioning and Value Proposition | - Value of Avaya solutions in enterprise environments - Competitive differentiation concepts |
| Customer Needs Analysis | - Identifying business communication requirements - Mapping solutions to customer use cases |
