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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Solution Overview | 20% | - Deployment models and requirements - Avaya Workforce Engagement components - System architecture and interfaces |
| Topic 2: Administration and Maintenance | 25% | - Backup and restore procedures - User and system management - Monitoring and routine maintenance |
| Topic 3: Troubleshooting and Problem Resolution | 20% | - Log analysis and diagnostics - Resolution of common issues - System error identification |
| Topic 4: Upgrade and Migration | 10% | - Post-upgrade verification - Migration procedures - Upgrade planning and prerequisites |
| Topic 5: Installation and Configuration | 25% | - Basic configuration and integration - Pre-installation checks - Software installation and setup |
Avaya Workforce Engagement Support Certified Sample Questions:
The technician has just restarted the WFO_ProductionDomain_ProductionServer Service on the application server and is now having problems logging into the web portal. What should be checked first?
- A. That the wlsvcX64.exe process didn 't reach the memory required.
- B. That the beasvcX64.exe process didn 't reach the memory required
- C. That there is no connection via WIFI.
- D. That the security settings on Internet Explorer 11 allows Access to multiple servers.
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?
- A. Interaction Applications
- B. Central Archive
- C. Content Server
- D. Archive database
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)
- A. In case of multiple servers, it is just one XML license file.
- B. The license site requires the license registration key and Avaya Purchase Order (APO) number
- C. It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
- D. It requires both the License Reference number (LRN) and license registration key
- E. It provides Access to veinte.com/wfo to activate the license.
Correct Answer: A,B,D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
- A. Coaching
- B. eLearning
- C. Wfm
- D. Interactions
Correct Answer: D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
Which two are examples of server role? (Choose two)
- A. Framework Integration Service
- B. Recorder Integration Service
- C. Enterprise Manager
- D. Avaya Contact Recorder
Correct Answer: B,D 🗳️
Explanation: Only visible for Test4Cram members. You can sign-up / login (it's free).
