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HP LaserJet Solutions Sample Questions:

1. Which connectors are associated with HP printers? (Select two.)

A) SCSI 2
B) Jetlink
C) BNC
D) Foreign Interface Harness (FIH)

2. A jam code can locate a jam, and often identify the cause of the jams. What does the code read in the paper path?

A) sensors
B) flags
C) rollers
D) trays

3. Certpaper.com has a LJ 9000 printer connected to a 3000 sheet Stapler/Stacker. The stapler/stacker has been serviced and the now the printer is booting up with a 49.4c02 error. What needs to be done to resolve the issue?

A) the stapler/stacker was left in service mode after servicing, and needs to be reset
B) the 3000 sheet stapler/stacker firmware needs to be upgraded
C) the firmware DIMM needs to be replaced
D) the printer firmware needs to be upgraded

4. Your customer might need to add additional memory to the formatter when regularly printing images such as complex graphics or two-sided PostScript documents. What are important considerations when adding memory? (Select two.)

A) Memory types should never be mixed (for example EDO with SDRAM).
B) The same or faster speed memory should always be used.
C) After installing additional DIMMs, you should initialize by performing a Cold Reset procedure.
D) The DIMM in slot 4 should never be replaced. It is the Firmware DIMM.
E) Static discharge can cause damage that may not be immediately apparent.

5. What is the first phase of Troubleshooting Methodology?

A) using gathered information to determine the problem cause
B) prioritize probable causes
C) develop a solution path
D) define the symptom

Solutions: