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EXIN ITIL 4 Foundation Sample Questions:

1. What should be done for every problem?

A) It should be resolved so that it can be closed
B) It should be diagnosed to identify possible solutions
C) It should have a workaround to reduce the impact
D) It should be prioritized based on its potential impact and probability

2. Which practice includes management of workarounds and known errors?

A) Incident management
B) Monitoring and event management
C) Problem management
D) Service configuration management

3. What should remain constant within an organization, even when the organizations objectives change?

A) Outputs
B) Service offerings
C) Outcomes
D) Guiding principles

4. Which dimension includes activities and workflows?

A) Value streams and processes
B) Organizations and people
C) Information and technology
D) Partners and suppliers

5. How is a 'continual improvement register' used?

A) To provide a structured approach to implementing improvements
B) To organize past, present, and future improvement ideas
C) To record requests for provision of a resource or service
D) To authorize changes to implement improvement initiatives

Solutions: