EXIN ITIL Foundation : ITIL-F

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What is the BEST definition of an internal service?

A) It is a supporting service delivered between functions of the IT service provider
B) It is a service delivered to the terms of a contract which enables a customer to achieve business outcomes
C) It is a service delivered between departments or business units in the same organization
D) It is any customer-facing service delivered by an outsourced provider

2. Which one of the following is the BEST definition of an event?

A) Reducing or eliminating the cause of an incident or problem
B) An unplanned interruption to an IT service or a reduction in the quality of an IT service
C) Any change of state that has significance for the management of a configuration item (CI) or IT service
D) The unknown cause of one or more incidents that have an impact on an IT service

3. In service design, which term describes services, technologies and tools?

A) Partners
B) People
C) Processes
D) Products

4. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change
B) A change model
C) A change advisory board
D) A change request

5. Which process would you MOST expect to be involved in the management of underpinning contracts?

A) Supplier management
B) Change management
C) Release and deployment management
D) Service catalogue management

Solutions: