ITIL Practitioner Certification - IT Service Management : ITIL-Practitioner

ITIL Practitioner Exam topics

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• Be able to use IT Service Management concepts that are important drivers of continual service improvement
• Be able to use IT Service Management concepts that are important drivers of continual service improvement
• Be able to apply organizational change management to support continual service improvement
• Be able to apply organizational change management to support continual service improvement
• Be able to apply the CSI approach to manage improvements in a given organizational context
• Be able to apply the CSI approach to manage improvements in a given organizational context
• Be able to communicate effectively to enable continual service improvement
• Be able to use metrics and measurement to enable continual service improvement

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Ability to Apply the CSI Approach: This module checks the expertise of the applicants in the following:

• Utilizing the CSI approach tools and techniques in a specific context
• Applying the CSI approach to a specific context. The examinees should demonstrate a comprehension of the critical competences, guiding rules, and scientific method

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

ITIL ITIL-Practitioner Exam Syllabus Topics: