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Apple 9L0-403 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Troubleshooting and Maintenance | - Startup issues and recovery modes - System logs and diagnostics - Software updates and maintenance tasks |
| Topic 2: File Systems and Storage | - Disk Utility and storage management - File permissions and sharing - File system structure (HFS+ in 10.6 era) |
| Topic 3: Peripherals and Printing | - Peripheral device configuration - Printer setup and management |
| Topic 4: Applications and Processes | - Application installation and removal - Process management and Activity Monitor - System performance troubleshooting |
| Topic 5: Network Configuration | - TCP/IP and basic networking concepts - Wi-Fi and Ethernet troubleshooting - Network setup and configuration |
| Topic 6: User Accounts and Security | - Security settings and access control - User account types and permissions - Password management and FileVault concepts |
| Topic 7: Installation and Setup | - macOS installation and upgrade process - System requirements and compatibility - Initial system configuration and setup assistant |
Apple Mac OS X Support Essentials 10.6 Sample Questions:
1. A user, Kim, has an account on a Mac OS X v10.6 computer. By default, other local users can view the contents of which of these folders inside Kim's home folder?
A) Sites
B) Documents
C) Library
D) Shared
2. Which three issues can occur when multiple users are logged via fast user switching?
Choose three.
A) Changes to documents that are open in multiple users account may not be able to be saved by some of the users.
B) Peripherals in use by one user's application may be inaccessible to other users.
C) Some applications may run out of memory due to the number of processes running.
D) iTunes librairies cannot be shared between users who are logged at the same time.
E) Display resolution preferences may conflict, and cause resolution not to change appropriately when new users log in.
F) Access to some services may be granted inappropriately to users who log in after certificates have been validated.
G) Some applications may fail to open for one user if they are already open in another user's account.
3. Which statement is TRUE of both USB and FireWire bus technologies?
A) Both buses can operate at speeds up to 800 Mbit/s.
B) Both buses can supply power to low-power consumption devices on the bus.
C) Both buses can host up to 127 peripherals.
D) Both bus technologies support only one type of connector each.
4. What are two reasons a system administrator might choose to store user accounts on a directory server? Choose two - partial credit possible.
A) So that users can access their FileVault-protected home directories quickly.
B) So that the admin user can implement Windows-style hashes for SMB/CIFS file sharing; hashes are supported for directory accounts, but not for local accounts.
C) So that the admin user can use parental controls to manage users; parental controls restrictions can only be implemented on accounts stored on a directory server.
D) So that users can access a variety of services using the same account credentials.
E) So that the admin user can manage user accounts centrally on the directory server, rather than individually on each client workstation.
5. You are configuring a Mac OS X v10.6 computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?
A) Enable the Guest account.
B) Create a Guest account.
C) Enable the Sharing Only account.
D) Create a managed account with Parental Controls.
E) Create a Sharing Only account.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,B,G | Question # 3 Answer: B | Question # 4 Answer: D,E | Question # 5 Answer: A |


