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Microsoft MB2-186 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Service | - Service management features
|
| Marketing | - Campaign management
|
| Customization and Configuration | - System customization
|
| Microsoft Dynamics CRM Overview | - CRM concepts and architecture
|
| Sales Management | - Sales processes
|
| Reporting and Data Management | - Data handling
|
| Security and Administration | - Security model
|
