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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
B) You can change the default value to 60 minutes by using File > Options > Session Expiration.
C) Because the system default is 15 minutes, it cannot be changed.
D) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.

2. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents can use the Fill Inbox functionality to select any of the three queues.
B) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
C) Agents will get incidents only from the ql queue.
D) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

3. How frequently does Oracle release a new version of a product?

A) Once in three months
B) Once in four months
C) Once in six months
D) Every month

4. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Create a report for the survey scores.
B) Assign scores to the survey questions and set the status field based on the responses.
C) Create a transactional survey.
D) Create a polling survey.
E) Write a business rule to reopen the case.
F) Schedule the survey on a daily basis.

5. Which is an invalid data type?

A) Radio
B) Menu
C) Text field
D) Float
E) Integer
F) Date/time
G) Text area

Solutions: