Oracle Knowledge Management 2021 Implementation Essentials : 1Z0-1037-21

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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. How is unconditional linking different from conditional linking for a linked column in a report?

A) Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
B) Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
C) Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
D) Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.

2. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?

A) ANS_NEW_INC_DURATION set to 60 days.
B) ANS_UPD_INC_DURATION set to 60 days.
C) ANS_NOTIF _DURATION set to 60 days.
D) ADP_NUM_REL_ANS set to 60 days.
E) EU_FA_NEW_WIN_TYPES set to 60 days.

3. Which three values does Knowledge Advanced use to calculatewhether the answers returned have improved?
(Choose three.)

A) the number of times the "Is this answer helpful?" option has been selected as "Yes"
B) the total number of times documents were clicked on
C) the number of times documents were clicked on as a result after a particular answer
D) the total number of times the search has been made with the search string containing the title of the document
E) the number of cases linked to the top answer

4. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
B) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
C) Edit the alias text file to include alias words - battery damage, battery issue, battery.
D) Include battery and damage as keywords under Answers Stop Words.

5. Which two statements are true about response requirements for incidents? (Choose two.)

A) Holidays have to be defined before creating response requirements.
B) Custom response requirements are based on the level of service being provided.
C) Default response requirements for an interface cannot be modified.
D) Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

Solutions: