Oracle Service Center 2020 Implementation Essentials : 1Z0-1038-20

  • Exam Code: 1Z0-1038-20
  • Exam Name: Oracle Service Center 2020 Implementation Essentials
  • Updated: May 31, 2026
  • Q & A: 73 Questions and Answers

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Oracle 1Z0-1038-20 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Configure Products, Categories, and Dispositions
  • Describe Core Business Objects
Topic 2
  • Describe B2C Service Analytics
  • Describe mail and mailboxes
  • Work with International Data
Topic 3
  • B2C Service Service Console Extensions
  • Configure chat and cobrowse
  • Implement workflow
Topic 4
  • Create workspaces for the Browser User Interface
  • Set Up Navigation, Permissions and User Accounts
Topic 5
  • Explain B2C Service products and services
  • Perform an initial setup and set up the Service Console
Topic 6
  • B2C Service User Interface and Processes
  • Describe standard text and variables

Reference: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20

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