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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and System Management | - macOS startup process and boot issues
|
| Topic 2: Security and Updates | - Software updates
|
| Topic 3: Networking and Connectivity | - Network services
|
| Topic 4: File Systems and Storage | - Disk management
|
| Topic 5: Applications and System Services | - System services
|
| Topic 6: User Accounts and Permissions | - User account management
|
Apple OS X v10.8 Troubleshooting Sample Questions:
1. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?
A) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
B) Create a new user in the Users & Groups preferences pane and test in that user.
C) Start the MacBook Pro from an external disk, or netboot image.
D) Create a new location in System Preferences > Network.
2. A customer would like to use target disk mode to transfer a large file from their Mac Pro using OS
X Mountain Lion to a friend's MacBook Pro using OS X Snow Leopard. The Mac Pro's hard disk is encrypted using FileVault 2. Which technique is the best to quickly transfer the file?
A) Use live partitioning in the Disk Utility to create a non-encrypted volume on the Mac Pro. Copy the file to that volume, then place the Mac Pro into target disk mode and transfer the file using the Snow Leopard Finder.
B) Turn off encryption on the Mac Pro with OS X Mountain Lion, when de-encryption is finished place it into target disk mode and transfer the file using the Snow Leopard Finder.
C) Place the Mac Pro with OS X Mountain Lion into target disk mode then transfer the file using the Snow Leopard Finder.
D) Place the MacBook Pro with Snow Leopard into target disk mode then transfer the file using the OS X Mountain Lion Finder.
3. Arthur has purchased a new MacBook Pro and has decided to sell his MacBook. Both Macs have OS X Mountain Lion installed and iCloud configured with Arthur's Apple ID. What privacy precaution should he be aware of before selling his MacBook?
A) He must reinstall OS X Snow Leopard before selling the MacBook to remove it from his iCloud device list.
B) While connected to the internet, he should deselect Find My Mac and sign out of iCloud to remove the MacBook from his iCloud device list.
C) He must download the iCloud device utility to remove the MacBook from his iCloud device list.
D) If he uses OS X Recovery to erase the disk the MacBook will automatically be removed from the iCloud device list.
4. 
Please examine the image above. A customer with a MacBook Air (13-inch, Mid 2011) sees this image on his screen. What would cause his Mac to display this image at startup?
A) EFI has detected a hardware issue.
B) Internet Recovery has started downloading the OS X Recovery system image.
C) The Mac is starting up from an external USB or Thunderbolt storage device.
D) Apple Service Diagnostics is loading.
5. A prohibitory sign over an application's icon in OS X Mountain Lion indicates that it is
A) anIOSapplication
B) a PowerPC application
C) a Windows application
D) an app not purchased at the Mac App Store
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
