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Salesforce Certified Omnistudio Consultant Sample Questions:

1. which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers

A) To retrieve text data and convert it to an integer
B) To return output that is calculated differently based on the date
C) To apply the correct factor when determining a cost
D) To determine the list of products to display to a customer

2. A company is designing a new console for contact center agents to display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type, assigned to, and priority fields. Open cases should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these requirements?

A) Using a single FlexCard with three states
B) Using three FlexCards
C) Using a single FlexCard with three flyouts
D) Using a single FlexCard with multiple card filters

3. A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'

A) Edit Block, DataRaptor Post Action, and Messaging Action
B) Multi-Select, Remote Action, and Email Action
C) Radio Group, DataRaptor Post Action, and Email Action
D) Radio Group, Remote Action, and Messaging Action

4. A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources.
Which Omnistudio tool should the consultant recommend for creating these guided interactions?

A) Omniseripts
B) Integration Procedures
C) Flexcards
D) Data Mappers

5. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A) Integration Procedure
B) Data Maptor
C) OmniStudio Action
D) Calculation Procedure

Solutions: