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Salesforce Certified Slack Administrator Sample Questions:

1. Your organization is busy with quarterly account and financial planning. Many conversations are happening in Slack across all departments in various channels.
In which situation is it best for an existing public channel to be converted to a private channel?

A) A project team is discussing a lot of unexpected challenges that have occurred this quarter. This has resulted in some difficult comments and conversations in the project channel.
B) A team member has created a channel for an end-of-quarter event at their office location. The information is not necessary for people who are located in other offices.
C) The finance team and select executives have been discussing quarterly planning in a public channel.The conversation has evolved to require discussion around quarterly earnings results that are not yet available for employees nor the public.
D) A new channel has been created for quarterly planning for a new account. Some participants are not accustomed to discussions being public and would prefer the project channel to be private so that others can't read the conversations.

2. A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A) Train everyone on how to create Slack integrations.
B) Show employees how they can request new apps to be installed in Slack.
C) Allow employees to install social apps, like Giphy, that will help attract new Slack members.
D) Connect tools they are already using, like Google Calendar or Box, to Slack.

3. Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

A) Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
B) Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.
C) There is a limit of ten org-wide channels, and this project would not necessitate creating one.
D) Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.

4. You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.
In which situation would a private channel best suit the needs of the teams involved?

A) A team within your organization has announced that they're kicking off a new project and will need a channel to collaborate.
B) A team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of role requirements, compensation, and candidate information.
C) A cross-functional team would like to explore new ideas for providing customer value on a new product line.
D) Your organization is globally distributed and would like to create a channel specific to events occurring at your organization's headquarters location.

5. GoodAdvertisements Inc works with several companies to support global advertising campaigns and are on a paid plan. They are preparing for a campaign launch that requires input from multiple companies.
GoodAdvertisements Inc wants the ability to coordinate effectively with the companies before and during their respective launch in a private channel, but it is not clear whether the companies use paid Slack plans.
The Admins at the company want to take security precautions before inviting any outside individuals into their Slack workspace.
What is the best way for the Admins to have the individuals from the outside companies join the Slack workspace and ensure the process scales for future launches with other companies?

A) Ask the outside companies to upgrade to the paid plan. Then, share the launch channel externally to the companies, and set a reminder to unshare the channel when the launch is complete.
B) Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Single-Channel Guests. Set expiry dates for the Single-Channel Guests.
C) Have the Admins individually send out Single-Channel Guest invitations.
D) Require that invitations get approval via a #guest-invitation-approval channel so Admins can action the requests and inform project leaders to invite individuals from outside companies as Multi-Channel Guests. Set expiry dates for the Multi-Channel Guests.

Solutions: