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HP HP2-H41 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Workflow and Productivity Solutions | - Business productivity features
|
| Topic 2: HP Care Pack and Support Services | - Service offerings
|
| Topic 3: Environmental Sustainability | - Sustainable printing initiatives
|
| Topic 4: Customer Needs Assessment and Solution Positioning | - Identifying customer printing requirements
|
| Topic 5: Printing Technologies | - Core printing technologies
|
| Topic 6: Basic Troubleshooting | - Common printing issues
|
| Topic 7: Security and Compliance | - Print security solutions
|
| Topic 8: HP Imaging and Printing Portfolio Overview | - HP printer and multifunction product lines
|
HP Selling Imaging and Printing Fundamentals Sample Questions:
1. Which HP technology developed for HP industrial printing is used in the design and manufacture of the HP DesignJet printing process?
A) HP Scalable Printing Technology
B) HP LaserJet Modulation Technology
C) HP Adaptable Printing Technology
D) HP Image REt Technology
2. What is an effective way of choosing HP imaging and printing products for a customer?
A) Match product features to the customer's needs to improve the way they work.
B) Sell products that offer the most functionality to fit within the customer's budget.
C) Sell as many devices as possible to secure ongoing sales of supplies and maintenance items.
D) Offer free training when selling HP imaging and printing devices.
3. What is HP Digital Sending Software?
A) Digital sending functionality that is embedded in an HP MFP or scanner
B) Digital sending functionality that includes TWAIN scanning
C) Server-based digital sending functionality
D) Cloud-based digital sending functionality
4. What is a proven advantage of using color when advertising by mail?
A) Color is the cheapest form of printing.
B) People are far more likely to pick up and respond to a piece of color mail.
C) People are willing to buy anything if color is used.
D) Color printers can create stamps for mailings.
5. What is the key driver in a transactional type of sale?
A) perceived customer benefits
B) the customer
C) long-term planning
D) the product
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
